e-know.net support & escalation procedure
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Contact details
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Support desk:
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01952 225 111
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email support:
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support@e-know.net
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support system portal:
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www.e-know.net (please refer to your support system manual for instructions)
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All calls should be raised via the support portal or by ringing the support desk.
Additional information and / or screenshots can be emailed to support.
Progress of requests can be seen via the support portal.
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If you are ringing for progress please:
contact the support engineer assigned to your call
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In the event of your request not being actioned in line with your expectations please follow the escalation route outlined below. In the first instance please:
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contact the Support Desk Manager, Sean McAuley (Sean.McAuley@e-know.net, 01952 225 111)
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If the Support Desk Manager is unavailable, or if having spoken with the Support Desk Manager you still feel that your call is not being dealt with appropriately then please:
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contact the Customer Services Manager, Keith Irons (Keith.Irons@e-know.net , 01952 225 111, mobile 07818 047859)
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Click here to download our support and escalation details.
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